Contact Us

Last updated: October 28, 2026

For questions about lenvoriql.com, write directly to our customer desk. Lenvoriql is the online store operated by Jining Baiyue Trading Co., Ltd.; its business and contact details appear below.

Choose the details that match your enquiry

Finding the right information

Send the product link and the question you need answered. For makeup, specify the color or variant and whether your question concerns lip, eye or face use. We should check the actual product information, not infer ingredients from a photograph.

An order already placed

Include your order number and checkout email. Tell us whether you need an address correction, a delivery update or a cancellation. Please contact us promptly for changes; shipment may already be underway.

Something unexpected in your parcel

Describe what you received and how it differs from your order. Relevant pictures of the packaging, item and label may help. Do not send complete payment-card numbers, passwords or unrelated identity documents.

A concern after use

Identify the item and any lot or batch marking available. You can report a concern without sending unrelated medical records. Customer service is not a substitute for professional medical care.

How our inbox works

Expect a response within 1–2 business days. We work Monday–Friday from 9:00 AM to 6:00 PM on Beijing Time (UTC+8), rather than U.S. local time. Messages received outside that schedule can be sent normally and will be reviewed during service hours.

For a return, start with an email rather than mailing the goods to our registered office. We will provide the appropriate return destination and next steps.