FAQ

Last updated: October 28, 2026

Before you choose

Is this a lipstick-only store?
No. Lenvoriql covers lip, eye and face makeup. Use the collections to narrow your search and the individual listing to check the selected item.

Can I use one cosmetic on another area of my face?
Do not assume that products are interchangeable. Check the intended-use directions and ingredient label for the particular item. Ask us if these details are unclear.

Why might a color look different at home?
Your screen, surrounding light and natural skin or lip tone can all affect appearance. Styled images illustrate presentation; they are not proof of ingredients, performance or an identical result for everyone.

At checkout and after payment

What currency and destinations apply?
Prices are in U.S. dollars, and orders are accepted for eligible U.S. delivery addresses. Checkout shows whether service is available for your location.

What is the shipping threshold?
Orders of US$50 or more qualify for free standard shipping, including exactly US$50. Below US$50, review the shipping charge displayed at checkout.

When does the delivery clock begin?
We dispatch within 24 consecutive hours after payment confirmation. Estimated transit then takes 7–15 business days after dispatch. Dispatch and delivery are different milestones.

If your plans change

Can an order be stopped?
Send the order number as soon as possible. We will check whether dispatch can still be stopped. If we cannot ship within our promised time, we will explain the delay and offer the required consent or prompt-refund cancellation option.

How long do I have to ask for a return?
Email your request within 30 calendar days after delivery. Preference-return shipping is your responsibility; return shipping resulting from our mistake or a seller-responsible product issue is ours. Request instructions before posting anything.

When is a returned-item refund initiated?
Within 5–10 business days after we receive and inspect the return, an approved refund is initiated to the original payment method. Bank posting can take additional time. Unshipped cancellation refunds are not held for a return inspection.

More detail is available in our Shipping Policy and Return Policy.

After dispatch, we send tracking information to the email address used for your order.