Return Policy

Last updated: October 28, 2026

Open your request

Email service@lenvoriql.com within 30 calendar days after delivery. Give the order number, the item or variant concerned, its present condition and the reason for your request. For example, let us know whether you prefer a different face shade, received the wrong eye product or found a damaged lip item.

We reply within 1–2 business days and provide the return destination and practical instructions. Do not use our registered company address as a return label unless we specifically instruct you to do so.

Separate preference from a problem with the order

If the return is a matter of preference, the buyer pays return shipping. If we supplied the wrong item or are responsible for a product issue, we pay the return shipping costs. Contact us first so the postage arrangement can be coordinated.

Photos of an incorrect item, damaged container or label can help explain a problem when available. Please describe a product concern accurately and retain relevant lot information if shown. Reporting a concern does not require continued use of the product.

Send the return, then follow the refund

Pack the goods appropriately for transport and keep your proof of posting. Once the returned goods have been received and inspected, we initiate an approved refund to the original payment method within 5–10 business days. We will explain the inspection outcome. The payment provider may need additional time to display the credit.

If that processing window has elapsed without an update, reply with the order number and return tracking information so we can check the status.

Orders that have not shipped

Ask promptly if you want to cancel before dispatch. We will check whether shipment can be stopped. An unshipped cancellation or shipping-delay refund that is due is processed promptly, without applying the received-and-inspected return timetable. Nothing here limits rights or remedies that applicable consumer law preserves.