Shipping Policy
Last updated: October 28, 2026
This policy explains shipping availability, charges, dispatch times and delivery assistance for orders placed at lenvoriql.com.
Delivery Area
We currently ship to eligible addresses within the United States. Enter your complete delivery address at checkout to view available shipping services. Availability may vary for remote locations, PO boxes and military addresses.
Shipping Charges
Standard shipping is free on orders with a merchandise subtotal of US$50 or more after discounts and before taxes and shipping charges. An order totaling exactly US$50 qualifies.
For orders below this threshold, the shipping charge is displayed at checkout before payment. Any applicable taxes are shown separately in the final order summary.
Free standard shipping does not include separately offered expedited services.
Order Preparation and Dispatch
We dispatch orders within 24 consecutive hours after payment confirmation, including weekends and public holidays.
Dispatch means handing the parcel to the shipping carrier. It does not mean delivery within 24 hours. Creating a shipping label alone does not constitute dispatch.
If we cannot meet this commitment, we will notify you, provide a revised dispatch date and explain your options to accept the delay or cancel the unshipped order for a full, prompt refund. We will obtain any consent required to delay shipment. Refunds owed for cancelled, unshipped orders do not require a return or inspection.
Estimated Transit Time
After dispatch, estimated standard transit is 7–15 business days. Business days generally exclude weekends and public holidays.
Transit estimates are separate from order preparation and are not guaranteed delivery dates. Carrier disruption, weather, address issues or customs processing, where relevant, may affect arrival. Contact us if your parcel has not arrived within the estimated period.
Tracking and Address Corrections
We send available tracking information to the email address provided with your order. Carrier activity may take time to appear after dispatch.
Check your recipient name, street address, apartment or unit number, ZIP code and contact details before ordering. If you notice an error, contact us immediately. We will try to make corrections before dispatch, but changes may no longer be possible once fulfillment has progressed.
Any proposed redelivery or reshipping charge will be explained before you agree to it. You will not be responsible for correcting an address or fulfillment error caused by us.
Fulfillment and International Shipping
Our registered business address identifies the company operating Lenvoriql; it is not a statement that your order ships from that address or from a United States warehouse.
Contact service@lenvoriql.com before ordering if you need confirmation of the dispatch country. Any separate import duties, taxes or clearance charges payable by the recipient must be disclosed before purchase.
Delayed, Missing or Damaged Parcels
Contact us with your order number if your parcel is late, missing, damaged or contains an incorrect item. Photographs of the item and packaging can help document a problem where available.
If tracking shows delivery but the parcel cannot be found, check with household members or building reception, then contact us. A delivered scan alone does not automatically close our review.
We will investigate with the carrier or fulfillment provider and explain the appropriate resolution. Where a problem is attributable to us or fulfillment, we will provide an appropriate remedy without additional cost, including necessary return shipping where required.
See our Return Policy for further details. Nothing in this policy limits mandatory consumer rights or remedies.
Business Details and Support
Lenvoriql is operated by Jining Baiyue Trading Co., Ltd.
Registered business address: Room 00-1523, 15th Floor, Building 16, Wanda Plaza, Taibai Road, Fuqiao Subdistrict, Rencheng District, Jining, Shandong, China.
Website: https://lenvoriql.com
Email: service@lenvoriql.com
Telephone: +86 537 260 5065
Support hours: Monday–Friday, 9:00 AM–6:00 PM, Beijing Time (UTC+8)
Initial response time: Within 1–2 business days.
Our registered address is not a designated return warehouse. Please contact us for return instructions before sending merchandise.